1. Data controller
- Controller: Sarah Anne Noël
- Tax ID (NIF): X0888585A
- Address: Urbanización La Cerca 33, Bajo D, 28400 Collado Villalba, Madrid, Spain
- Trading name: Protocolo Inmobiliario
- Email: sarah@protocoloinmobiliario.es
- Phone: +34 640 19 69 93
2. What data we process
We process the data you provide through the contact form, by email, by phone or via WhatsApp: your name, phone number, email address and the content of your message. If we work together on the purchase, sale or rental of a property, we will also process the data needed for that transaction.
3. What we use it for
- To answer your enquiries.
- To send you the property information you have requested.
- To manage our professional real estate brokerage relationship.
- To comply with our legal obligations, including those relating to the prevention of money laundering.
4. Legal basis
- Your consent, when you send us an enquiry.
- Taking pre-contractual steps or performing a contract, when we work together on a transaction.
- Compliance with legal obligations.
5. How long we keep it
We keep your data for as long as the relationship lasts or until you ask us to delete it, and thereafter for the periods required by law.
6. Who we share it with
We do not share your data with third parties unless required by law. Some providers needed to run this website, such as our hosting provider, may have access to it in order to provide their service, always with the safeguards required by law.
If you contact us via WhatsApp, that service is provided by Meta under its own privacy terms.
7. Your rights
You may exercise your rights of access, rectification, erasure, objection, restriction of processing and portability at any time by writing to sarah@protocoloinmobiliario.es.
If you believe we have not handled your data properly, you may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es).
8. Security
We apply technical and organisational measures to protect your data against loss, unauthorised access or misuse.
This is an English translation of the original Spanish text; in the event of any discrepancy, the Spanish version shall prevail.
Last updated: October 2026.